id,reason,priority,status,created_at,session_id,language
5,Urgent financial aid needed for continuing education,urgent,in_progress,2025-11-16 12:00:00,sess_20251114_003,en
4,Request for program customization for rural youth,medium,assigned,2025-11-15 11:00:00,sess_20251103_001,en
3,Need detailed consultation on multiple program enrollment,medium,pending,2025-11-14 17:00:00,sess_20251101_002,ms
2,Technical issue with online registration form,high,in_progress,2025-11-02 18:12:00,sess_20251031_001,en
1,Complex scholarship application requiring special consideration,high,assigned,2025-11-01 13:15:00,sess_20251029_002,ms
8,Cannot complete online registration form - technical issue,high,in_progress,2025-01-17 11:30:00,sess_20251021_001,ms
7,Want to enroll in multiple programs but unsure about eligibility,medium,pending,2025-01-16 13:55:00,sess_20251020_002,ms
6,Need assistance with scholarship application due to family circumstances,high,assigned,2025-01-15 15:35:00,sess_20251019_001,en